At The Vase Gallery, we are truly honored that you’ve chosen our curated collections to enhance your living space. We know that selecting the perfect piece—whether it’s a delicate Murano glass bowl or a majestic ceramic floor vase—is a personal journey, and we are here to ensure it is seamless.
Our specialized team is ready to assist you with a wide range of inquiries, including:
Detailed information regarding product materials, dimensions, and craftsmanship.
Personalized styling advice to match a vase with your existing interior decor.
Real-time updates on your order status and shipping logistics.
Guidance on our store policies and after-sales support.
We Value Your Voice: Your feedback is the cornerstone of our growth. If you have any suggestions on how we can improve your shopping experience or if there is a specific style you’d love to see in our gallery, please do not hesitate to reach out.
Fast-Track Resolution: How to Get Quicker Help
To ensure our team can provide you with the most efficient service, we kindly ask that for all inquiries related to an existing purchase, you include your Order Number (e.g., #TVG1234) in the subject line or the body of your message. This allows our Memphis-based team to immediately locate your records and provide a resolution without unnecessary delays.
Get In Touch: Our Official Contact Channels
We maintain multiple direct lines of communication to ensure you can reach us in the way that is most convenient for you.
Email Support:[email protected] (We pride ourselves on our responsiveness and commit to replying to all inquiries within 12 to 24 hours during the business week).
Phone Support:+1 (901) 683-8245 (Speak directly with a member of our team during our operational hours for immediate assistance).
Address:971 June Rd Apt 4, Memphis, TN 38119, United States (This is our primary administrative and operational headquarters where we curate our collections and manage your orders).
Service Schedule & Local Timezone
To provide consistent and reliable support, our team operates during the following hours:
Monday – Friday: 9:00 AM – 5:00 PM (CST – Central Standard Time)
Saturday – Sunday: Closed
Public Holidays: Our office is closed during all U.S. Federal and major public holidays. Inquiries sent during these times will be prioritized on the following business day.
Important: Returns & Exchanges Pre-Authorization
Because many of our products are handcrafted glass and premium ceramics, they require specialized handling and specific packaging for safe transit.
PLEASE NOTE: If you wish to initiate a return or exchange, you must first contact us via email to obtain an official Return Merchandise Authorization (RMA) and the correct return instructions. Do not send items back to the address on your shipping label without prior approval, as we cannot guarantee a refund or exchange for unauthorized returns. For more details, please visit our comprehensive Refund Policy.
Send Us a Message Directly
If you prefer, you may use the contact form below to leave us a detailed message. Simply provide your contact information and your specific request, and our team will get back to you as quickly as possible.
