Welcome to The Vase Gallery. We are committed to ensuring that your exquisite Artisanal Vases & Curated Space Accents are delivered to you safely, efficiently, and with the utmost care. This policy is designed to provide you with a transparent and straightforward overview of our shipping procedures, costs, and estimated delivery timelines, ensuring there are no surprises at checkout.
Shipping Destinations & Delivery Restrictions
Currently, The Vase Gallery focuses exclusively on serving the 48 contiguous United States.
Why we have delivery restrictions:
Due to the fragile nature of our premium ceramics and artisanal glass, as well as the dimensions of our larger floor vases, we require reliable, door-to-door tracking and specialized handling. Consequently, we cannot ship to P.O. Boxes or APO/FPO/DPO (military) addresses. We kindly ask for your understanding, as these restrictions are in place to prevent breakages and ensure your order arrives in pristine condition via our trusted carriers.
Shipping Rates & Simple Costs
We believe in a clear and honest pricing structure. Our shipping rates are automatically calculated based on your order subtotal before taxes and are displayed transparently during the checkout process.
Standard Shipping (Orders under $100.00): A flat fee of $10.00.
Free Shipping: All orders of $100.00 and above qualify for Free Standard Shipping.
The shipping cost you see in your secure checkout is final—there are no hidden handling fees or unexpected surcharges.
Order Processing & Delivery Timelines
To help you plan your space’s transformation, we provide a detailed breakdown of our delivery schedule. We utilize a combination of UPS, FedEx, and USPS to ensure the best route for your specific destination.
Order Cut-off Time:2:00 PM (CST – Central Standard Time). Orders placed after this time, or on weekends/public holidays, will begin processing on the next business day.
Handling Time:1 – 3 Business Days (Monday – Friday). This includes quality inspection, protective padding, and secure packaging.
Transit Time:5 – 8 Business Days (Monday – Friday). This is the time your package is in the care of our carriers.
Total Estimated Delivery Time: Handling Time (1-3 days) + Transit Time (5-8 days) = 6 – 11 Business Days Total.
Order Tracking & Split Shipments
Once your order has been securely packed and dispatched, you will receive a shipping confirmation email containing a tracking number and a direct link.
Activation Period: Please allow 24 to 48 hours for the carrier to scan your package and for the tracking information to become active in their system.
Multiple Packages: To ensure your items arrive as quickly as possible, orders containing multiple vases or pre-ordered items may be sent in split shipments. You will receive tracking information for each individual parcel.
Address Accuracy & Missing Packages
Your Responsibility: Please double-check your shipping address at checkout. The Vase Gallery is not responsible for lost or misdelivered packages resulting from an incorrect or incomplete address provided by the customer.
Missing Items: If your tracking information shows “Delivered” but you have not received your package, please first contact the local carrier branch to open an investigation. If you require further assistance after contacting the carrier, please reach out to our support team, and we will do our best to assist in locating your order.
Damaged in Transit Claims
Given the delicate nature of fine ceramics and glass, we use industry-leading protective materials. However, if your item is damaged during transit:
